Why won't my ID document upload?

So, you have your SA green IDs, SA Smart IDs, SA driver's license or passport requested but for love or money🤦‍♀️, you can't seem to get it uploaded!

Let's troubleshoot: 

• Make sure that the ID/Passport number you enter is the exact same as what's on your doc (and registered with at Home Affairs).
• Take the photos in natural light if possible (fluorescent lights are a bit tricky).  
• Turn your mobile device's flash off to avoid glare.  
• Place your ID/Passport doc down on a flat surface. 
• Line up your doc within the borders in your app and wait for the app to automatically take the pic (you don't need to lift a finger).
• If nothing's happening and it feels like you're stuck, it means the image couldn't be captured properly. Reposition your mobile device, try tapping on the screen to auto-focus your camera, check for blur/glare from lights and try again. 
• Don’t take a picture of a picture. 

If you can't seem to get verified, please don't get cross, get in touch. Tap the Get help button in-app or on the website and chat with us.

If you are still unable to upload your ID Document, please reach out to our IT Service Desk for a technician to assist you.