Why is my account soft locked?

Finding yourself locked out of your Spot account? Don’t worry, your Spot account is soft-locked for the protection of your account and our business. 

Recent transactional activity may have triggered a security soft lock on your account. We need to ensure our awesome customers are using their Spot app for the reasons it’s intended for and not for anything that’s in breach of our Ts&Cs like rewards gaming, money looping, or money laundering.

If you find yourself in this position, we’ll need you to provide us with some additional docs for our Compliance Team to review. To get more info tap Get help in-app to chat or reach out to us at [e-mail]. We’ll email you the info needed to get you back on track.